AI Chatbots & Knowledge Assistants
Chatbots that answer from your content, not the internet.
A generic chatbot frustrates customers. We build retrieval-augmented assistants that read your real documents, catalogue and policies, answer in your tone of voice, capture the lead and pass anything sensitive to a human with the full conversation attached.
Why choose AXIONX for ai chatbots & knowledge assistants
Grounded answers
Retrieval-augmented generation over your own content with source citations, so the assistant answers from your documents and says when it does not know.
Where your customers already are
Deploy to your website, WhatsApp, in-app chat or an internal tool from one knowledge base.
Qualifies while it helps
The assistant collects name, intent and contact details during the conversation and pushes a qualified lead into your inbox or CRM.
Private by design
Self-hosted or private-endpoint models when your data cannot leave your infrastructure, with full logs of what was asked and answered.
What's included
- Knowledge base built from your documents, site and catalogue
- Vector search and retrieval pipeline with evaluation
- Assistant persona, tone and guardrails
- Website widget, WhatsApp or in-app deployment
- Lead capture and CRM or email integration
- Human handoff with conversation history
- Analytics on questions, gaps and resolution rate
- Content refresh so answers stay current
How we work
- Collect the knowledgeWe gather the documents, pages and FAQs the assistant should know, and agree what it must never answer.
- Build & evaluateWe build the retrieval pipeline and test it against a real question set, measuring accuracy before launch.
- DeployThe assistant goes live on your site or WhatsApp with handoff and lead capture connected.
- ImproveWe review real conversations, close knowledge gaps and tighten the guardrails.
Frequently asked questions
How is this different from a plain ChatGPT integration?
A plain integration answers from general training data and will confidently invent details about your business. We ground the assistant on your own content with retrieval, add guardrails, and evaluate accuracy on real questions before it goes live.
What can I train it on?
PDFs, product catalogues, price lists, policy documents, help centre articles, past support tickets and your website itself. Content can be refreshed on a schedule.
Can it hand over to a human?
Yes. You set the rules, for example pricing negotiations or complaints, and the assistant hands the conversation to your team with the full history.
Does my data stay private?
Yes. We can run the assistant on self-hosted or private-endpoint models so your documents and customer conversations never go to a public training dataset.
Request a quote
Tell us what you need, or record a voice note if that is quicker. You'll get a reply with a recommended scope, a fixed price and a timeline, usually within one business day.